Dry Ice International – Return Policy
Overview
Thank you for your purchase. We hope you are satisfied with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within 1 day of the purchase date. All returned items must be in new and unused condition, with all original packaging still intact.
Return Process
To return an item, please email our orders department at orders@dryice.co.za to obtain a confirmation e-mail of receival. After receiving a confirmation e-mail, place the item securely in its original packaging and include your proof of purchase, reason for return and mail your return to the following address:
Dry Ice International cc
Attention: Orders Department
259 Vonkprop Street,
Samcorpark
Silverton
Pretoria
0182
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Exchange Process
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least 3 days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be exchanged because of the nature of the product:
- 3mm Pellets
- 16mm Pellets
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at:
Tel: +27 (0) 12 810-0500
E-mail: orders@dryice.co.za